General Terms and Conditions of Contract

Last updated: January 2026

1. Preamble and Definitions

This document sets out the general terms and conditions of sale for the goods offered on the website www.gisar.it (hereinafter, the “Website”), owned by:

Gi.Sar. S.A.S. di Cucchiarini Sara e C.
Registered office: Via Santa Maria in Val D’Abisso, 14 – 61046 Piobbico (PU) – Italy
VAT number: 02700650415
Email: info@gisar.it

For the purposes of these terms:

  • Company: Gi.Sar. S.A.S. di Cucchiarini Sara e C. 

  • Customer: any person or entity that purchases goods through the Website.

  • Consumer Customer: a natural person acting for purposes outside those of their trade, business, craft or profession, pursuant to Legislative Decree 206/2005 (“Consumer Code”).

  • Professional/Business Customer: a natural or legal person acting in the course of their trade, business or profession.

These terms have been drawn up in accordance with the Consumer Code (Legislative Decree 206/2005 as amended), Legislative Decree 70/2003 (Electronic Commerce) and applicable European Union legislation.

2. Subject Matter of the Contract

The Company offers for sale men’s and women’s clothing items, with the characteristics and prices indicated on the Website in their respective product pages.
Purchases are made in accordance with the terms set out in these General Terms and Conditions of Sale and the online ordering procedure.

3. Conclusion of the Contract

The order sent by the Customer through the Website constitutes an offer to purchase. The contract is concluded when the Company sends an order confirmation by email, which will contain a summary of the product purchased, the price, shipping costs, payment methods and delivery address.

4. Prices

All prices are expressed in Euros and include VAT, unless otherwise stated.
Shipping costs are calculated and indicated separately before the order is confirmed.
For customers with a favourable tax regime (e.g. intra-EU sales without VAT) who require delivery in Italy, VAT will still apply.

5. Invoicing

  • The order confirmation sent by email has no tax value.

  • The Customer may request an invoice at the time of ordering by providing their tax code and/or VAT number, certified email address and/or SDI code.

  • An invoice cannot be requested after the order has been confirmed, pursuant to Art. 22 of Presidential Decree 633/1972.

  • If no certified email address and/or SDI code is provided, the invoice will be delivered to the Customer’s tax drawer through the Revenue Agency’s Interchange System.

6. Payment Methods

The Company accepts the following payment methods:

  • Credit/debit card (via the secure “Stripe” platform)

  • Bank transfer

  • PayPal

  • Klarna (installment payment; terms and conditions available on the official Klarna website)

  • Scalapay (installment payment; terms and conditions available on the official Scalapay website)

The Company never receives the complete payment details, which are managed directly by the secure platforms of the payment service providers.

7. Delivery

7.1 Delivery Times

The Company delivers within 30 days of the conclusion of the contract, unless otherwise agreed in writing. Average delivery times are indicated on each product page.
For multiple orders, the items will be shipped together in a single shipment.

7.2 Delays

The Company is not responsible for any delays attributable to the carrier. In the event of a delay exceeding 30 days, the Customer may withdraw from the contract and receive a full refund.

7.3 Inspection of Goods

Upon delivery, the Customer must check:

  • the integrity of the package;

  • that the packages received correspond to the transport document.

Any damage or irregularities must be reported to the carrier by marking the shipment “Accepted with reservation”.
The Company must be notified within 5 days of delivery.

8. Warranty

All products are covered by the statutory warranty of conformity pursuant to Legislative Decree 206/2005.
The warranty covers any manufacturing defects present at the time of delivery and not damage caused by improper use or normal wear and tear.

9. Right of Withdrawal

The Consumer Customer has the right to withdraw within 14 days of receiving the goods, without stating a reason, subject to the statutory exceptions (Art. 59 of the Consumer Code).
The withdrawal must be communicated in writing by email to info@gisar.it or via certified email.

10. Effects of Withdrawal

  • The refund will be issued within 14 days of receipt of the returned goods, using the same payment method as the purchase.

  • The following will not be refunded: shipping costs and return costs from non-EU countries.

  • Returns from Italy: return shipping costs borne by the Company.

  • Returns from the EU/abroad: return shipping costs borne by the Customer.

11. Instructions for Returns and/or Size Exchanges

11.1 Returns from Italy

Returns from Italy are free.
Returns can be made within 15 days of receiving the order.

Procedure:

  1. Place the items to be returned in the package, complete with labels and in perfect condition.

  2. Apply the prepaid label included in the packaging (or request one from info@gisar.it) and complete the attached form, indicating whether you would like a size exchange or a refund.

  3. Hand the package over to Poste Italiane.

  4. Upon receipt of the return, the Company will inspect the products (within 2–3 business days).

  • In the event of a size exchange, the new shipment is free.

  • In the event of a refund, the amount will be returned using the same payment method, minus any original shipping costs (if the order was under €80).

Only one free return per order is guaranteed; any subsequent returns for the same order are at the Customer’s expense.

For assistance: Email: info@gisar.it WhatsApp: +39 388 496 0848 (10:00–17:00)

11.2 Returns from Abroad – European Union

For international orders, returns are at the Customer’s expense and responsibility.

  • Complete the form included in the package.

  • Return the items in the same condition as delivered (unused, unwashed, with intact labels).

  • Ship the package to the following address:

GiSar SAS di Cucchiarini Sara e C.
Via Santa Maria in Val d’Abisso 14
61046 Piobbico (PU) – Italy

Tracked shipping is recommended.
The Company is not responsible for untraceable or lost packages.

Refunds will be issued within 2–3 business days of receipt of the return.
Size exchange is not available for international returns; a new order must be placed for a different size.

11.3 Returns Procedure – International Customers (English)

Returns are at the customer’s expense and responsibility.
Please ensure that items are returned in perfect condition, with original tags attached.
Used, soiled, or damaged goods will not be refunded.

Ship returns to:
GiSar SAS di Cucchiarini Sara e C.
Via Santa Maria in Val d’Abisso 14
61046 Piobbico (PU) – Italy

Refunds will be issued within a few days from receipt, minus any original shipping costs.
We do not offer an exchange service; please place a new order for a different size or item.

Contact: Email: info@gisar.it WhatsApp: +39 388 496 0848 (10:00–18:00)

12. Limitations on Withdrawal

The right of withdrawal lapses if the returned product:

  • is not complete with original labels, tags or packaging;

  • shows signs of use, washing, damage or stains.

13. Shipping Costs

Shipping costs are indicated before the order is confirmed and will not be refunded in the event of withdrawal, unless provided for by law.

14. Intellectual Property

All Website content (text, images, trademarks, logos, designs) is owned by the Company or authorized third parties.
Reproduction or use without written authorization is prohibited.

15. Applicable Law and Jurisdiction

The contract is governed by Italian law.

  • Consumer Customers: the court of the Customer’s place of residence or domicile.

  • Other Customers: the exclusive court of Pesaro.

16. Dispute Resolution

EU ODR Platform: https://ec.europa.eu/consumers/odr/
The Company is available to provide information and assistance by email: info@gisar.it

17. Privacy

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 101/2018. For more details, please see the Privacy Policy.

18. Customer Obligations

By placing the order on the Website, the Customer declares that they have read, understood and accepted these General Terms and Conditions of Sale.

19. Gift Voucher

  1. Availability and Purchase
    Gift Cards can be purchased exclusively online on the www.gisar.it website and are available in various amounts at the Customer's choice.

  2. Validity
    The Gift Card is valid for 24 months from the date the purchase confirmation email is sent. It can be used for one or more orders and also for amounts exceeding the value of the card, with the difference paid using an available payment method.

  3. Code Delivery
    The Gift Card code is sent to the email address provided at the time of purchase. The Company is not responsible for any errors in the email address provided by the Customer.
    If payment is made using an immediate payment method (e.g., credit card, PayPal), the Gift Card is sent within 2 hours of order confirmation. In the case of non-immediate payment, it will be sent once confirmation of receipt of payment has been received.

  4. Use

  • The Gift Card can only be used on the www.gisar.it website by entering the code in the appropriate field at checkout.

  • The code cannot be combined with other Gift Cards or other discount codes, unless otherwise specified in a promotion on the website.

  • A Gift Card cannot be used to purchase another Gift Card.

  • The Gift Card is non-refundable and cannot be converted into cash or credit, except for the right of withdrawal within 14 days of purchase if it has not yet been used.

  1. Returns of Orders Paid with a Gift Card
    If an order paid in whole or in part with a Gift Card is returned, the amount corresponding to the portion paid with the Gift Card will be reissued as a new Gift Card with the same expiration date as the original.

  2. Security and Fraudulent Use
    The Company reserves the right to refuse orders made using Gift Cards that are suspected of being fraudulent, duplicated, or obtained fraudulently.

20. Loyalty Program

This section sets out the terms and conditions applicable to the GISAR loyalty program.

By participating in the GISAR loyalty program, the user accepts and agrees to comply with the terms and conditions set out below.

GI.SAR. SAS di Cucchiarini Sara e C., with registered office at Via Santa  Maria in Val d’Abisso 14 – 61046, Piobbico, Italy, the creator and promoter of the activities available on the WWW.GISAR.IT website, reserves the right to use personal data voluntarily provided by the user in compliance with current regulations (Articles 13 et seq. of Legislative Decree 196/2003).

The above terms and conditions supplement the legal terms and cookie policy published on the  WWW.GISAR.IT website.

  1. HOW IT WORKS

Users who already have an account on GISAR.IT and have logged in can benefit from the GISAR loyalty program. 

The GISAR loyalty program is a benefit provided to GISAR.IT users and may therefore be suspended, revoked, or canceled at any time for any reason or without reason. In the event of termination by the Company, GI.SAR.  SAS accepts no responsibility for unused points or the loss of other benefits associated with the program.

2. HOW TO EARN POINTS

For every €1/EUR (euro) spent on GISAR.IT, 1 point is awarded for all other items.

Points are credited immediately after placing the order  and  making payment. 

Points can only be used with your personal account and cannot be transferred to other accounts.

The customer will not earn points equal to the amount of any discounts or the Gift Card used at checkout.

3. VALIDITY OF HASHTAGS

Unused points expire after 24 months.

4. RETURNS

Points will be deducted from the balance by GI.SAR. SAS when the customer makes a return and requests a refund.

If a request for a size/color exchange is made, the points will remain unchanged. If GI.SAR. SAS is unable to fulfill the size/color exchange request, a refund will be issued and the points will be deducted.

For more information, see the RETURNS section. 

5. USING HASHTAG POINTS

Once the user has accumulated enough points, depending on the number of points accumulated and the level reached, they can request rewards.  Requested rewards cannot be canceled, replaced, or restored after use. 

Additional information about points:

  • To use points, enter the code at checkout. You can view the code on the “Loyalty Program” page.

  • The reward discount code can be used only once, on any item.

  • The reward discount code cannot be used with other discount codes.

  • The reward discount code cannot be restored after use.

 6. RESTORING REWARDS AND/OR HASHTAG POINTS

Once the user has redeemed a reward, the points used cannot be restored under any circumstances.

Once the user has used a reward discount code, it cannot be restored under any circumstances. If the customer decides to make a return after using the reward discount code, it cannot be reused.

7. LIMITATION OF LIABILITY

GI.SAR.SAS accepts no responsibility for any problems caused by the malfunction of connection devices, the network, hardware or software, the Internet, the provider, or by data traffic congestion and unauthorized human intervention. Users must accept the terms and conditions of this notice and are required to periodically visit these pages to stay informed about updates, changes, and corrections to these terms and conditions of use.

8. PROGRAM CHANGES 

GI.SAR.SAS reserves the right to change the terms and conditions of the loyalty program and to cancel or revoke the program at any time, without notice and without further obligations to users, including changes to the rules regarding the earning of points, their value, and their duration.